Customer care
Contact Miss Selfridge.
Need a hand? The Miss Selfridge support team is here to help with orders, shipping, returns, exchanges, product questions, and account help.
Email us
For customer support, email Miss Selfridge at [email protected].
Response time
Miss Selfridge aims to respond within 24–48 hours. Sending the right details the first time helps us look into your request faster.
Support hours
Customer service hours are Monday–Friday, 9:00 AM–6:00 PM.
What to include in your message
To help Miss Selfridge review your request, please include the details that match your question.
- Your full name and the email address used at checkout.
- Your order number, if your question is about an order.
- A clear description of what you need help with.
- Product names, colors, sizes, or links if you are asking about an item.
- Photos, if they help explain a product or order issue.
How Miss Selfridge can help
Order support
Contact Miss Selfridge if you have a question about an order you placed, an order confirmation, an item in your order, or an update you need us to review.
Shipping support
For shipping questions, send your order number and the email used at checkout so Miss Selfridge can look into your request.
Returns and exchanges
Need help with a return or exchange question? Email Miss Selfridge with your order number, item details, and a short note about what you would like to do next.
Product questions
Ask Miss Selfridge about product details such as sizing, color, style, fit, availability, or item information before or after you shop.
Account help
If you need account-related help, include the email address connected to your account and a clear description of the issue.
Contact form note
Use the contact form on this page if you prefer. Please include the same order, product, or account details so Miss Selfridge can review your message.
Your privacy matters
Miss Selfridge uses the information you share only to review and respond to your customer support request. Please do not send payment card details or sensitive personal information by email or through the contact form.
We’re here to help.
Thanks for reaching out to Miss Selfridge. Send us the details, and our customer support team will get back to you within 24–48 hours.
