Shipping Overview

Miss Selfridge provides Free Worldwide Shipping, with customs duties, import taxes, brokerage fees, and other government charges included in the service. If such fees occur, they will be covered by us.

Order Processing Time

Orders are processed within 1–3 days. Processing time begins after your order is placed and payment is successfully completed.

During busy periods, order review and preparation may take the full processing window. You will receive shipping details once your order has been prepared and shipped.

Estimated Delivery Time

Estimated delivery time is 2–5 days after shipment. Delivery times are estimates and may be affected by local delivery conditions, customs processing, weather, holidays, or other circumstances outside normal transit handling.

Shipping Destinations and Rates

Miss Selfridge ships worldwide with Free Worldwide Shipping. There is no separate shipping charge at checkout for this service.

• Shipping destinations: Worldwide.
• Shipping rate: Free.
• Service name: Free Worldwide Shipping.

Tracking Your Order

After your order ships, tracking information may take 1–3 days to update. If your tracking link does not show movement right away, please check again after the update window.

If tracking has not updated after 3 days from shipment, contact Miss Selfridge at [email protected] with your order number and the email address used at checkout.

Wrong or Incomplete Shipping Address

Please review your shipping address carefully before placing your order. If you notice an error, contact Miss Selfridge as soon as possible at [email protected].

Include your order number, the incorrect address, and the correct full shipping address. Address changes may not be possible once an order has been processed or shipped.

Customs Duties, Import Taxes, and Government Charges

Customs duties, import taxes, brokerage fees, and other government charges are included in our Free Worldwide Shipping service. If any such fees occur, they will be covered by us.

If you receive a notice about customs duties, import taxes, brokerage fees, or government charges connected to your Miss Selfridge order, contact us at [email protected] before making any payment. Please include your order number and a clear photo or copy of the notice.

Lost, Delayed, or Damaged Packages

If your package appears lost, delayed, or arrives damaged, contact Miss Selfridge so we can review the issue and help with next steps.

• Delayed package: Send your order number and tracking details if the estimated delivery window has passed.
• Lost package: Contact us if tracking has stopped updating or shows delivery but you have not received the package.
• Damaged package: Email us with your order number, photos of the package, photos of the damaged item, and a brief description of the issue.

Contact Shipping Support

For shipping questions, email Miss Selfridge customer support at [email protected].

To help us review your request, please include your full name, order number, shipping address, tracking number if available, and a short description of what you need help with.