Return Policy Overview

Miss Selfridge accepts eligible returns within 30 days. To begin a return, you must contact customer service first and wait for the correct return instructions and return details before sending anything back.

30-Day Return Window

Miss Selfridge offers 30 Days Free Returns for eligible items. Your return request should be started within 30 days of delivery.

Items returned outside the 30-day window may not be accepted unless Miss Selfridge customer service has reviewed and approved the return in advance.

Return Eligibility

To be eligible for a return, items must meet the condition requirements below.

• The item must be returned in its original condition.
• The item must be unworn, unused, unwashed, and free from marks, stains, odors, or damage.
• Original tags, labels, hygiene seals, packaging, and accessories should be included where applicable.
• The return must be started by contacting customer service first.
• The item must be sent back only after you receive the correct return instructions and return details.

Non-Returnable Items

Some items cannot be returned for hygiene, condition, or sale-status reasons.

• Items that have been worn, washed, used, altered, damaged, stained, or returned with odors.
• Items missing original tags, labels, packaging, hygiene seals, or included accessories where applicable.
• Intimate apparel, swimwear, bodysuits, beauty items, pierced jewelry, or hygiene-sensitive products if protective seals, liners, or packaging have been removed, opened, damaged, or tampered with.
• Gift cards or digital products, if offered.
• Items marked final sale, if applicable, unless the item arrives damaged, defective, or incorrect.
• Returns sent without contacting customer service first.

How to Start a Return

Customers must contact Miss Selfridge customer service first to receive return instructions and return details.

• Email [email protected] within the 30-day return window.
• Include your order number and the email address used at checkout.
• Tell us which item or items you want to return.
• Include the reason for your return.
• Wait for customer service to send the correct return instructions and return details.
• Package the item securely and send it back only according to the instructions provided.

Return Shipping Cost

Miss Selfridge offers 30 Days Free Returns for eligible items when customers contact customer service first and follow the return instructions provided.

Return shipping details will be provided by customer service. Please do not purchase return shipping or send a package to an unconfirmed address unless our customer service team has instructed you to do so.

Refund Process

Once your returned item is received, it will be inspected. If the return is approved, the refund will be processed within 3–15 days after the returned item is received and inspected.

Refund timing may also depend on your bank, card issuer, or payment provider after Miss Selfridge processes the refund.

• Refunds are reviewed after the returned item is received and inspected.
• Items that do not meet the return eligibility requirements may not qualify for a refund.
• Original condition, tags, packaging, and hygiene seals may be checked during inspection.

Exchanges

If you need a different size, color, or style, contact Miss Selfridge customer service at [email protected] before sending anything back.

Exchanges depend on item availability and return eligibility. If an exchange cannot be arranged, customer service may provide return instructions so the eligible item can be reviewed for a refund.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, contact Miss Selfridge customer service as soon as possible.

• Email [email protected].
• Include your order number and the email address used at checkout.
• Send clear photos of the item, packaging, label, and issue.
• Do not return the item until customer service provides the correct instructions.

Final Sale Items

Items marked final sale, if applicable, are not eligible for return, exchange, or refund unless the item arrives damaged, defective, or incorrect.

If you believe a final sale item arrived with an issue, contact Miss Selfridge customer service before sending it back.

Contact Return Support

For return questions, email Miss Selfridge customer support at [email protected].

Please include your full name, order number, email address used at checkout, item name, reason for return, and photos if the item is damaged, defective, or incorrect.